{"id":313,"date":"2020-05-30T10:05:14","date_gmt":"2020-05-30T10:05:14","guid":{"rendered":"https:\/\/optimists.in\/health-hub\/?page_id=313"},"modified":"2022-02-05T12:50:55","modified_gmt":"2022-02-05T12:50:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/optimists.in\/health-hub\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.1&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.4.1&#8243; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.1&#8243;][et_pb_text _builder_version=&#8221;4.4.1&#8243; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#374785&#8243; header_font_size=&#8221;45px&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#374785&#8243; header_2_font_size=&#8221;45px&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;35px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1>Frequently asked Questions (FAQ)<\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.4.1&#8243;]<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><h3 class=\"collection-title\">Helpie FAQ<\/h3><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-30\" data-item=\"hfaq-term-30\" data-id=\"term-30\" data-slug=\"doctor-consultations\">Doctor Consultations<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232373\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232373\"\r\n                data-id=\"post-232373\" \r\n                data-item=\"hfaq-post-232373\" data-slug=\"how-long-can-i-speak-with-the-doctor\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long can I speak with the doctor?<\/div><\/div><div id=\"accordion-content-post-232373\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232373\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">From 15-30 minutes as per your requirements.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232371\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232371\"\r\n                data-id=\"post-232371\" \r\n                data-item=\"hfaq-post-232371\" data-slug=\"will-i-get-a-refund-if-i-cancel-the-online-doctor-consultation\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Will I get a refund if I cancel the online doctor consultation?<\/div><\/div><div id=\"accordion-content-post-232371\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232371\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">We provide doctor consultation for free, so there will be no charges in the first place.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232369\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232369\"\r\n                data-id=\"post-232369\" \r\n                data-item=\"hfaq-post-232369\" data-slug=\"do-you-provide-online-doctors-for-emergencies\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you provide online doctors for emergencies?<\/div><\/div><div id=\"accordion-content-post-232369\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232369\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, our doctors&#8217; appointments will happen per schedule. In case of emergencies, we suggest you visit the nearest hospital.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232367\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232367\"\r\n                data-id=\"post-232367\" \r\n                data-item=\"hfaq-post-232367\" data-slug=\"is-there-any-option-to-directly-meet-the-doctor-in-person\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is there any option to directly meet the doctor in person?<\/div><\/div><div id=\"accordion-content-post-232367\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232367\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, Optimists doesn&#8217;t provide this facility right now.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232365\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232365\"\r\n                data-id=\"post-232365\" \r\n                data-item=\"hfaq-post-232365\" data-slug=\"should-i-book-an-appointment-prior\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Should I book an appointment prior?<\/div><\/div><div id=\"accordion-content-post-232365\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232365\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Irrespective of video consultation or teleconsultation, you should book an appointment prior.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232363\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232363\"\r\n                data-id=\"post-232363\" \r\n                data-item=\"hfaq-post-232363\" data-slug=\"can-i-consult-the-doctor-through-video-call\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I consult the doctor through video call?<\/div><\/div><div id=\"accordion-content-post-232363\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232363\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, online video consultation is also available.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232361\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232361\"\r\n                data-id=\"post-232361\" \r\n                data-item=\"hfaq-post-232361\" data-slug=\"can-i-speak-to-the-doctors-over-the-phone\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I speak to the doctors over the phone?<\/div><\/div><div id=\"accordion-content-post-232361\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232361\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, teleconsultation is also available.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232359\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232359\"\r\n                data-id=\"post-232359\" \r\n                data-item=\"hfaq-post-232359\" data-slug=\"is-a-doctor-available-247\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is a doctor available 24*7?<\/div><\/div><div id=\"accordion-content-post-232359\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232359\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, doctor appointments are done at only specific times.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232357\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232357\"\r\n                data-id=\"post-232357\" \r\n                data-item=\"hfaq-post-232357\" data-slug=\"are-my-health-records-kept-private\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are my health records kept private?<\/div><\/div><div id=\"accordion-content-post-232357\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232357\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, your health reports are confidential.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232355\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232355\"\r\n                data-id=\"post-232355\" \r\n                data-item=\"hfaq-post-232355\" data-slug=\"can-i-get-a-prescription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I get a prescription?<\/div><\/div><div id=\"accordion-content-post-232355\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232355\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, you will be receiving an oral report from the doctor.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232353\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232353\"\r\n                data-id=\"post-232353\" \r\n                data-item=\"hfaq-post-232353\" data-slug=\"can-i-request-a-particular-doctor\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I request a particular doctor?<\/div><\/div><div id=\"accordion-content-post-232353\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232353\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can select the specialty of the doctor, but not the doctor specifically by name.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232349\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232349\"\r\n                data-id=\"post-232349\" \r\n                data-item=\"hfaq-post-232349\" data-slug=\"do-i-talk-to-real-doctors\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I talk to real doctors?<\/div><\/div><div id=\"accordion-content-post-232349\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232349\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, you will talk to only certified doctors online through Optimists.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232347\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232347\"\r\n                data-id=\"post-232347\" \r\n                data-item=\"hfaq-post-232347\" data-slug=\"how-much-does-a-consult-cost\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How much does a consult cost?<\/div><\/div><div id=\"accordion-content-post-232347\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232347\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong>FREE!<\/strong> Optimists provides a certified doctor consultation online for free.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232345\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232345\"\r\n                data-id=\"post-232345\" \r\n                data-item=\"hfaq-post-232345\" data-slug=\"do-you-have-an-individual-consultation\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have an individual consultation?<\/div><\/div><div id=\"accordion-content-post-232345\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232345\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, you can have an individual consultation before and post your blood test with a certified doctor online.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-27\" data-item=\"hfaq-term-27\" data-id=\"term-27\" data-slug=\"uncategorized-faq\">Uncategorized FAQ<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-231921\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-231921\"\r\n                data-id=\"post-231921\" \r\n                data-item=\"hfaq-post-231921\" data-slug=\"blood-collection-assistants\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I request Blood Testing Assistance?<\/div><\/div><div id=\"accordion-content-post-231921\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-231921\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can book one of our blood collection assistants to visit your address to help you take the test. The assistant will still use an Optimists&#8217; finger prick test method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact our customer service on 1800 111 999 to book a blood testing assistant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-25\" data-item=\"hfaq-term-25\" data-id=\"term-25\" data-slug=\"your-kit\">Your kit<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230134\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230134\"\r\n                data-id=\"post-230134\" \r\n                data-item=\"hfaq-post-230134\" data-slug=\"whats-in-my-kit\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What's in my kit?<\/div><\/div><div id=\"accordion-content-post-230134\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230134\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your kit has everything you need to complete your blood test safely from the comfort of your own home. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1) 3 Blue Lancets. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.03-911x1024.png\" alt=\"\" class=\"wp-image-230219\" width=\"82\" height=\"92\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2) 1 or 2 collection microtainers. You will receive microtainers depending on the tests you have selected. One tube is yellow, and the other is purple. Both tubes contain substances that stabilize your samples for their transport.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.29-787x1024.png\" alt=\"\" class=\"wp-image-230220\" width=\"81\" height=\"105\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3) Collection Envelope<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.57.png\" alt=\"\" class=\"wp-image-230221\" width=\"79\" height=\"106\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4) Collection Tube Labels<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.22.07.png\" alt=\"\" class=\"wp-image-230225\" width=\"80\" height=\"105\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5) Plasters <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.21.53.png\" alt=\"\" class=\"wp-image-230226\" width=\"80\" height=\"91\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6) Alcohol Wipes <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.20.26.png\" alt=\"\" class=\"wp-image-230224\" width=\"76\" height=\"85\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7) Instructions <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230135\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230135\"\r\n                data-id=\"post-230135\" \r\n                data-item=\"hfaq-post-230135\" data-slug=\"what-do-i-do-if-i-lost-my-instructions\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What do I do if I lost my instructions?<\/div><\/div><div id=\"accordion-content-post-230135\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230135\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong>If you lost the printed instruction sheet, you could find an online version\u00a0<\/strong><a target=\"_blank\" href=\"https:\/\/optimists.in\/health-hub\/how-to-take-the-test\/\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a><strong>.<\/strong><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230140\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230140\"\r\n                data-id=\"post-230140\" \r\n                data-item=\"hfaq-post-230140\" data-slug=\"i-need-more-lancets\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I need more lancets.<\/div><\/div><div id=\"accordion-content-post-230140\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230140\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you cannot complete your test with the lancets provided, you can contact our customer service to request additional lancets.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230138\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230138\"\r\n                data-id=\"post-230138\" \r\n                data-item=\"hfaq-post-230138\" data-slug=\"why-did-i-only-get-oneor-two-collection-tube\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why did I only get one(or two) collection microtainer(s)?<\/div><\/div><div id=\"accordion-content-post-230138\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230138\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You will receive microtainers depending on the tests you have selected. One microtainer is yellow, and the other is purple. Both tubes contain substances that stabilize your samples for their transport.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230136\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230136\"\r\n                data-id=\"post-230136\" \r\n                data-item=\"hfaq-post-230136\" data-slug=\"does-my-kit-expire\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Does my kit expire?<\/div><\/div><div id=\"accordion-content-post-230136\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230136\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your kit has an expiry date because of the gels found in the collection microtainers. These gels become less effective at stabilizing your blood sample as time passes. We recommend you use the kit within 2months of delivery. We will let you know on your dashboard if your kit expired and we will help you arrange redelivery. Please note that we will only send you an additional kit free of charge the first time it expires. After this, you will have to pay a small fee for an additional kit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-24\" data-item=\"hfaq-term-24\" data-id=\"term-24\" data-slug=\"voucher\">Voucher<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230267\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230267\"\r\n                data-id=\"post-230267\" \r\n                data-item=\"hfaq-post-230267\" data-slug=\"voucher\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to claim the 10% discount mentioned on the Optimists Website?<\/div><\/div><div id=\"accordion-content-post-230267\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230267\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 After purchasing with us for the first time, you should take a photo with our blood testing kit and post it on any social media platform<br>\u00b7 Don&#8217;t forget to tag us and mention &#8220;#BeAnOptimist&#8221; in the post<br>\u00b7 You will hear from our team with your personalized discount code<br>\u00b7 You can claim a 10% discount with the code on your next order with Optimists.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-23\" data-item=\"hfaq-term-23\" data-id=\"term-23\" data-slug=\"taking-the-test\">Taking the test<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230249\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230249\"\r\n                data-id=\"post-230249\" \r\n                data-item=\"hfaq-post-230249\" data-slug=\"taking-the-test-4\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I test if I am sick?<\/div><\/div><div id=\"accordion-content-post-230249\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230249\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, but consulting a doctor when you are sick would be better. We also provide free certified doctor consultations online. Visit our website for information regarding free certified doctor consultations online.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230247\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230247\"\r\n                data-id=\"post-230247\" \r\n                data-item=\"hfaq-post-230247\" data-slug=\"taking-the-test-3\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I can't collect enough blood, what should I do.<\/div><\/div><div id=\"accordion-content-post-230247\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230247\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The instruction guide in the kit and on the website contain several helpful tips for your sample collection. We also provided extra lancets so you can try to prick another finger. If you need any more lancets please contact us.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230245\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230245\"\r\n                data-id=\"post-230245\" \r\n                data-item=\"hfaq-post-230245\" data-slug=\"taking-the-test-2\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">When should I take my test.<\/div><\/div><div id=\"accordion-content-post-230245\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230245\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You should fast for 8 hours before taking the test. Doctors recommend you take the blood test first thing in the morning before breakfast as it shows accurate results for you. Drinking a lot of water is one of the best ways to prepare for the test.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\">Please note: If you are doing a testosterone test, it must be done in the morning before eating.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230243\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230243\"\r\n                data-id=\"post-230243\" \r\n                data-item=\"hfaq-post-230243\" data-slug=\"taking-the-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I take the test.<\/div><\/div><div id=\"accordion-content-post-230243\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230243\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To take the test, follow the instructions <span style=\"text-decoration: underline;\">here<\/span> .<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230213\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230213\"\r\n                data-id=\"post-230213\" \r\n                data-item=\"hfaq-post-230213\" data-slug=\"how-often-should-i-test-2\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How often should I test?<\/div><\/div><div id=\"accordion-content-post-230213\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230213\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">It is crucial to monitor your health regularly over time, and doctors recommend taking the test every <strong><em>3months<\/em><\/strong>. This frequency will help you see the impact of health and lifestyle changes.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-22\" data-item=\"hfaq-term-22\" data-id=\"term-22\" data-slug=\"subscription\">Subscription<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230265\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230265\"\r\n                data-id=\"post-230265\" \r\n                data-item=\"hfaq-post-230265\" data-slug=\"subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I have a refund if I don't want to do my test?<\/div><\/div><div id=\"accordion-content-post-230265\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230265\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you do not require the test anymore or forget to cancel the subscription before the kit is sent out, we are happy to refund your money. Kindly contact us, and we will cancel the test cycle and refund you for the cost of the test, minus the fee for the kit if it has already been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other than in specific scenarios, we do not provide refunds after your test results are released.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230232\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230232\"\r\n                data-id=\"post-230232\" \r\n                data-item=\"hfaq-post-230232\" data-slug=\"cancellation-policy\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Cancellation Policy<\/div><\/div><div id=\"accordion-content-post-230232\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230232\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can cancel your subscription for free at any time. However, If you decide to cancel after we have already sent out the kit, your refund will exclude the cost of the kit. This is because your kit is classified as medical equipment and therefore can&#8217;t reuse, even if it is unopened.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230150\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230150\"\r\n                data-id=\"post-230150\" \r\n                data-item=\"hfaq-post-230150\" data-slug=\"how-can-i-cancel-my-subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I cancel my subscription?<\/div><\/div><div id=\"accordion-content-post-230150\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230150\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Log into your Optimists&#8217; personalized dashboard. Go to the account tabs on the top right. Click the button on the bottom. If you decide to cancel after we have already sent out the kit, your refund will exclude the cost of the kit. This is because your kit is classified as medical equipment and therefore can&#8217;t be reused, even if it is unopened.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-1024x536.png\" alt=\"\" class=\"wp-image-230277\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-980x513.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-480x251.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230148\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230148\"\r\n                data-id=\"post-230148\" \r\n                data-item=\"hfaq-post-230148\" data-slug=\"how-can-i-modify-the-tests-in-my-subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I modify the tests in my subscription?<\/div><\/div><div id=\"accordion-content-post-230148\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230148\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Please contact us to modify your subscription.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-21\" data-item=\"hfaq-term-21\" data-id=\"term-21\" data-slug=\"results\">Results<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230280\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230280\"\r\n                data-id=\"post-230280\" \r\n                data-item=\"hfaq-post-230280\" data-slug=\"color-coding-of-result-ranges\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Color coding of result ranges<\/div><\/div><div id=\"accordion-content-post-230280\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230280\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your test results are displayed using a common traffic light system and will either be green, yellow, or red. This highlights which tests need attention and Your test results are displayed using a standard tri-color system and will either be green, amber, or red. This highlights which tests need attention and whether any biomarkers are out of range.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-1024x404.png\" alt=\"\" class=\"wp-image-230281\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-980x387.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-480x189.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We display your biomarker results using the same system, but the green and red categories are split based on severity. <strong><em>The green range<\/em><\/strong> consists of <strong><em>Optimal<\/em><\/strong> and <strong><em>Good<\/em><\/strong> while the <strong><em>red range<\/em><\/strong> consists of <strong><em>High<\/em><\/strong> and <strong><em>Very high<\/em><\/strong>. These may vary from test to test. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"176\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-1024x176.png\" alt=\"\" class=\"wp-image-230282\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-980x169.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-480x83.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230263\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230263\"\r\n                data-id=\"post-230263\" \r\n                data-item=\"hfaq-post-230263\" data-slug=\"results-5\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How accurate are my results?<\/div><\/div><div id=\"accordion-content-post-230263\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230263\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our labs are NABL accredited, highlighting their quality and ability to deliver accurate and reliable results. Furthermore, our test kit contains ISO-certified medical equipment. This means the results that the data provided are of the highest standards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compared to traditional blood testing methods that use syringes and veinous blood, the finger prick method was found to be just as accurate. Our sample collection methods have been clinically validated against the traditional blood testing methods, and multiple peer-reviewed publications support this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, abnormal results could occur. This is why we often recommend blood testing and monitoring at a frequency of your choice. Instead of looking at a snapshot of your results, you can see how they change and identify any abnormalities more quickly (if they occur)<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230257\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230257\"\r\n                data-id=\"post-230257\" \r\n                data-item=\"hfaq-post-230257\" data-slug=\"results-4\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why didn't I receive my results?<\/div><\/div><div id=\"accordion-content-post-230257\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230257\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your results should be with you within 48 hours of our collection. Please be aware that this might be affected by COVID restraints. If you have not received your results within 72 hours, please contact us through our customer care.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230253\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230253\"\r\n                data-id=\"post-230253\" \r\n                data-item=\"hfaq-post-230253\" data-slug=\"results-unavailable\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why are some of my results unavailable?<\/div><\/div><div id=\"accordion-content-post-230253\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230253\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If one of your results look like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"126\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-1024x126.png\" alt=\"\" class=\"wp-image-230274\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-980x121.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-480x59.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">It means our labs were unable to process these tests. This could be due to several reasons such as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Haemolysis. This is when your red blood cells burst. You may have squeezed too hard when collecting the sample.<\/li><li>Clotting. If you took too long to collect the sample or did not invert the tube after the collection, the blood may clot. This makes it unprocessable.<\/li><li>Small sample. You may not have collected enough blood.<\/li><li>Incorrectly labeled sample<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230251\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230251\"\r\n                data-id=\"post-230251\" \r\n                data-item=\"hfaq-post-230251\" data-slug=\"results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Understanding your results .<\/div><\/div><div id=\"accordion-content-post-230251\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230251\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The blood test results you receive from us will contain some context and guidance from our doctors. If you need some help understanding any results, contact us at hello@optimists.in. We will never access your results without your permission. Please remember that our team cannot provide any medical advice; you can consult a certified doctor for <strong>free <\/strong>through our website if needed. If you are interested in learning how to improve your results, check out our health hub.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230228\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230228\"\r\n                data-id=\"post-230228\" \r\n                data-item=\"hfaq-post-230228\" data-slug=\"information-about-free-androgen-index\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Information About Free Androgen Index<\/div><\/div><div id=\"accordion-content-post-230228\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230228\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong><em>If you are a female, the normal range for your Free Androgen Index may vary based on several factors. <\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 1: Use of oral contraceptives. <em>Good Range<\/em>: 0-3.4 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 2: Post menopausal (untreated). <em>Good Range<\/em>: 0-6.6 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 3: Hirsute: <em>Good Range:<\/em> 1.7 &#8211; 20.6 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>The good range will also vary based on your menstrual cycle: <\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Normal Menstruating. <em>Good Range<\/em>: 0 &#8211; 8.5 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follicular phase. <em>Good Range<\/em>: 0.8 &#8211; 9.3 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Midcycle. <em>Good Range:<\/em> 1.3 &#8211; 17 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Luteal phase. <em>Good Range:<\/em> 0.8 &#8211; 11<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230144\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230144\"\r\n                data-id=\"post-230144\" \r\n                data-item=\"hfaq-post-230144\" data-slug=\"can-i-print-or-download-my-results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I print or download my results?<\/div><\/div><div id=\"accordion-content-post-230144\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230144\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To download a pdf version of your results, click the button on your results page or directly under your doctor&#8217;s note.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-20\" data-item=\"hfaq-term-20\" data-id=\"term-20\" data-slug=\"order\">Order<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230211\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230211\"\r\n                data-id=\"post-230211\" \r\n                data-item=\"hfaq-post-230211\" data-slug=\"how-can-i-order-a-single-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I order a single test?<\/div><\/div><div id=\"accordion-content-post-230211\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230211\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our flexible Cancel Any Time policy means that you can cancel your subscription after just one test without facing additional costs. However, a single test only tells you about your health at a single time. Collecting multiple data points will paint you a picture of how your health changes over time. You will make the necessary lifestyle changes to stay healthy using this information.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230127\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230127\"\r\n                data-id=\"post-230127\" \r\n                data-item=\"hfaq-post-230127\" data-slug=\"how-often-should-i-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How often should I test?<\/div><\/div><div id=\"accordion-content-post-230127\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230127\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The frequency of your test depends on your health objective, age, current health situation, risk factors. We recommend taking the tests every three months to begin. We believe it&#8217;s most effective to monitor your internal health regularly over time. So we recommend taking your test every three months. Three months is the time it takes to see the impact of health and lifestyle changes. It&#8217;s entirely up to you. Some people might want to test monthly, while others would prefer every six months; you can change the frequency of your subscription from your Optimists dashboard at any time. Here, you can also cancel your subscription, and you can always restart it again if you want to.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230128\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230128\"\r\n                data-id=\"post-230128\" \r\n                data-item=\"hfaq-post-230128\" data-slug=\"why-do-we-need-your-age-height-weight-and-gender\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why do we need your age, height, weight, and gender?<\/div><\/div><div id=\"accordion-content-post-230128\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230128\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Collecting these important factors allows us to show you the correct result ranges in your personalized dashboard. For example, the levels of testosterone in males and females differ. Also, it varies by age group. This information allows us to show you the correct ranges.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230125\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230125\"\r\n                data-id=\"post-230125\" \r\n                data-item=\"hfaq-post-230125\" data-slug=\"if-i-cancel-my-subscription-do-i-lose-access-to-my-dashboard-and-past-results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I lose access to my dashboard and past results if I cancel my subscription?<\/div><\/div><div id=\"accordion-content-post-230125\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230125\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, our mission is to put your health in your hands, and our platform will allow you to do so. Re-subscribe any time to continue monitoring your health. If you want to delete your data permanently, please let us know.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230122\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230122\"\r\n                data-id=\"post-230122\" \r\n                data-item=\"hfaq-post-230122\" data-slug=\"i-did-not-receive-my-kit-but-my-status-has-changed\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I did not receive my kit but my status has changed.<\/div><\/div><div id=\"accordion-content-post-230122\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230122\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Please contact our customer support on our free online chat. <\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-19\" data-item=\"hfaq-term-19\" data-id=\"term-19\" data-slug=\"general\">General<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230285\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230285\"\r\n                data-id=\"post-230285\" \r\n                data-item=\"hfaq-post-230285\" data-slug=\"which-locations-do-you-operate-in\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Currently, Optimists located at?<\/div><\/div><div id=\"accordion-content-post-230285\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230285\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists currently operates from Chennai, Tamil Nadu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are interested in our service in another location, please let us know via chat on our website&nbsp;<a target=\"_blank\" href=\"https:\/\/optimists.in\/health-hub\/\" rel=\"noreferrer noopener\">Optimists.in<\/a>&nbsp;or drop a mail to us at hello@optimists.in.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230239\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230239\"\r\n                data-id=\"post-230239\" \r\n                data-item=\"hfaq-post-230239\" data-slug=\"general\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are the benefits of at-home finger-prick tests?<\/div><\/div><div id=\"accordion-content-post-230239\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230239\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Benefits of home finger-prick tests:<br>1) Quick and Simple.<br>2) Less Painful: Many patients find using a lancet less painful than the traditional syringe method.<br>3) Low Cost: At-home Contactless self-blood testing will reduce your travel expenses to the blood testing lab, and no need to cut down your working time.<br>4) Convenience<br>5) Privacy: You can do the test in the privacy of your own home and have your results secure and available only to you.<br>6) Accuracy: The tests are processed in the same labs used by doctors, clinics, and hospitals so that the results will be more accurate and reliable.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230209\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230209\"\r\n                data-id=\"post-230209\" \r\n                data-item=\"hfaq-post-230209\" data-slug=\"what-happens-to-my-sample-after-it-is-tested\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What happens to my sample after it is tested?<\/div><\/div><div id=\"accordion-content-post-230209\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230209\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our lab partners will store your blood sample safely and securely for 4days to resolve any queries we might have. After this, your blood sample will be discarded appropriately as biomedical waste.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230207\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230207\"\r\n                data-id=\"post-230207\" \r\n                data-item=\"hfaq-post-230207\" data-slug=\"can-anyone-use-optimists\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can anyone use Optimists?<\/div><\/div><div id=\"accordion-content-post-230207\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230207\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To use Optimists, you have to be at least 18 years old. Please keep in mind, some of the elderly population may struggle to draw enough capillary blood using our lancets.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230119\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230119\"\r\n                data-id=\"post-230119\" \r\n                data-item=\"hfaq-post-230119\" data-slug=\"how-can-such-a-small-amount-of-blood-be-tested\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can such a small amount of blood be tested?<\/div><\/div><div id=\"accordion-content-post-230119\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230119\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Finger Prick sampling is a method of capillary blood testing. Capillary blood testing is a standard procedure, and now we can conduct micro-sampling. So now, we can run many tests on a small blood volume<strong>.<\/strong><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230117\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230117\"\r\n                data-id=\"post-230117\" \r\n                data-item=\"hfaq-post-230117\" data-slug=\"are-you-trying-to-replace-doctors\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are you trying to replace doctors?<\/div><\/div><div id=\"accordion-content-post-230117\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230117\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists does not intend to replace doctors. We want to help you put your health in your hands in order to be proactive about your health. All our tests are reviewed by a qualified doctor who will be able to give you context into your results. Please view these tests as general health checkups. If you have any serious worries please contact your doctor or contact a certified doctor online for free through <a href=\"https:\/\/optimists.in\/health-hub\/book-consultation.html\">Optimists<\/a>.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230115\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230115\"\r\n                data-id=\"post-230115\" \r\n                data-item=\"hfaq-post-230115\" data-slug=\"having-trouble-adding-tests-to-your-package\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Having trouble adding tests to your package?<\/div><\/div><div id=\"accordion-content-post-230115\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230115\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You cannot select the following pairs of tests because some of the biomarkers test overlap: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1) Ferritin and Advanced Iron Profile <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2) Testosterone(Total) and Testosterone(free and unbound) <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3) Thyroid (Basic Profile) and Thyroid (Advanced Profile)<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230113\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230113\"\r\n                data-id=\"post-230113\" \r\n                data-item=\"hfaq-post-230113\" data-slug=\"what-tests-should-i-take\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What tests should I take?<\/div><\/div><div id=\"accordion-content-post-230113\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230113\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To find out what tests you should take, take up our <a data-type=\"URL\" data-id=\"https:\/\/optimists.in\/health-hub\/survey\/\" href=\"https:\/\/optimists.in\/health-hub\/survey\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\"><strong>Health Survey here.<\/strong><\/span><\/a><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230110\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230110\"\r\n                data-id=\"post-230110\" \r\n                data-item=\"hfaq-post-230110\" data-slug=\"which-cities-is-optimists-available-in\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Which cities are Optimists available in?<\/div><\/div><div id=\"accordion-content-post-230110\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230110\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists currently operates in Chennai, Tamil Nadu (India).<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230108\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230108\"\r\n                data-id=\"post-230108\" \r\n                data-item=\"hfaq-post-230108\" data-slug=\"what-is-a-biomarker\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What is a biomarker?<\/div><\/div><div id=\"accordion-content-post-230108\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230108\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">A biomarker is a molecule, gene, or characteristic by which a particular disease or health concern can be identified.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230106\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230106\"\r\n                data-id=\"post-230106\" \r\n                data-item=\"hfaq-post-230106\" data-slug=\"what-tests-do-you-offer\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What tests do you offer?<\/div><\/div><div id=\"accordion-content-post-230106\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230106\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can see all our tests on our<a data-type=\"URL\" data-id=\"https:\/\/optimists.in\/health-hub\/all-tests\/\" rel=\"noreferrer noopener\" href=\"https:\/\/optimists.in\/health-hub\/all-tests\/\" target=\"_blank\"><span class=\"has-inline-color has-vivid-cyan-blue-color\"> <strong>&#8220;All Tests Page<\/strong><\/span><\/a>.&#8221;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-229896\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-229896\"\r\n                data-id=\"post-229896\" \r\n                data-item=\"hfaq-post-229896\" data-slug=\"how-does-optimists-work\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How does Optimists work?<\/div><\/div><div id=\"accordion-content-post-229896\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-229896\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists is a home contactless self-blood testing service that lets you put your health in your own hands. There are three ways to order a package. 1) Select one of our <a href=\"https:\/\/optimists.in\/health-hub\/packages\/\" target=\"_blank\" rel=\"noreferrer noopener\">packages<\/a>. 2) Take our <a href=\"https:\/\/optimists.in\/health-hub\/survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">health survey<\/a> and we will recommend tests suitable for you. 3) Build your own <a href=\"https:\/\/optimists.netlify.app\/account.html?tab=package&amp;workflow=build-your-own\" target=\"_blank\" rel=\"noreferrer noopener\">package from scratch<\/a>.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-18\" data-item=\"hfaq-term-18\" data-id=\"term-18\" data-slug=\"delivery\">Delivery<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230527\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230527\"\r\n                data-id=\"post-230527\" \r\n                data-item=\"hfaq-post-230527\" data-slug=\"what-does-cool-dry-place-mean\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What does cool and dry place mean?<\/div><\/div><div id=\"accordion-content-post-230527\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230527\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">A drawer or a closed cabinet where the temperature stays under 25 degrees celsius is considered a cool and dry place. Also, kindly make sure the place you store the kit is away from direct sunlight and moisture.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230241\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230241\"\r\n                data-id=\"post-230241\" \r\n                data-item=\"hfaq-post-230241\" data-slug=\"delivery\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I change my delivery address?<\/div><\/div><div id=\"accordion-content-post-230241\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230241\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can change your address in Account Settings> Address.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-1024x565.png\" alt=\"\" class=\"wp-image-230271\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-980x541.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-480x265.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Suppose you want to change the address after placing an order with Optimists. Kindly contact us, and we will help you with changing the address after placing the order.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230132\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230132\"\r\n                data-id=\"post-230132\" \r\n                data-item=\"hfaq-post-230132\" data-slug=\"how-do-i-tell-you-to-collect-my-sample\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to place an order for blood sample collection?<\/div><\/div><div id=\"accordion-content-post-230132\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230132\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Login to your dashboard, and click &#8220;Collect My Kit.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/module-2_3-1024x333.png\" alt=\"\" class=\"wp-image-230215\" width=\"442\" height=\"143\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Mention when and where to collect the samples, and enter your mobile number. Someone should present at the given location to provide the collecting person with the blood sample.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked Questions (FAQ) <section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><h3 class=\"collection-title\">Helpie FAQ<\/h3><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-30\" data-item=\"hfaq-term-30\" data-id=\"term-30\" data-slug=\"doctor-consultations\">Doctor Consultations<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232373\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232373\"\r\n                data-id=\"post-232373\" \r\n                data-item=\"hfaq-post-232373\" data-slug=\"how-long-can-i-speak-with-the-doctor\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long can I speak with the doctor?<\/div><\/div><div id=\"accordion-content-post-232373\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232373\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">From 15-30 minutes as per your requirements.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232371\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232371\"\r\n                data-id=\"post-232371\" \r\n                data-item=\"hfaq-post-232371\" data-slug=\"will-i-get-a-refund-if-i-cancel-the-online-doctor-consultation\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Will I get a refund if I cancel the online doctor consultation?<\/div><\/div><div id=\"accordion-content-post-232371\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232371\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">We provide doctor consultation for free, so there will be no charges in the first place.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232369\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232369\"\r\n                data-id=\"post-232369\" \r\n                data-item=\"hfaq-post-232369\" data-slug=\"do-you-provide-online-doctors-for-emergencies\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you provide online doctors for emergencies?<\/div><\/div><div id=\"accordion-content-post-232369\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232369\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, our doctors&#8217; appointments will happen per schedule. In case of emergencies, we suggest you visit the nearest hospital.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232367\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232367\"\r\n                data-id=\"post-232367\" \r\n                data-item=\"hfaq-post-232367\" data-slug=\"is-there-any-option-to-directly-meet-the-doctor-in-person\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is there any option to directly meet the doctor in person?<\/div><\/div><div id=\"accordion-content-post-232367\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232367\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, Optimists doesn&#8217;t provide this facility right now.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232365\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232365\"\r\n                data-id=\"post-232365\" \r\n                data-item=\"hfaq-post-232365\" data-slug=\"should-i-book-an-appointment-prior\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Should I book an appointment prior?<\/div><\/div><div id=\"accordion-content-post-232365\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232365\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Irrespective of video consultation or teleconsultation, you should book an appointment prior.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232363\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232363\"\r\n                data-id=\"post-232363\" \r\n                data-item=\"hfaq-post-232363\" data-slug=\"can-i-consult-the-doctor-through-video-call\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I consult the doctor through video call?<\/div><\/div><div id=\"accordion-content-post-232363\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232363\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, online video consultation is also available.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232361\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232361\"\r\n                data-id=\"post-232361\" \r\n                data-item=\"hfaq-post-232361\" data-slug=\"can-i-speak-to-the-doctors-over-the-phone\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I speak to the doctors over the phone?<\/div><\/div><div id=\"accordion-content-post-232361\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232361\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, teleconsultation is also available.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232359\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232359\"\r\n                data-id=\"post-232359\" \r\n                data-item=\"hfaq-post-232359\" data-slug=\"is-a-doctor-available-247\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is a doctor available 24*7?<\/div><\/div><div id=\"accordion-content-post-232359\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232359\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, doctor appointments are done at only specific times.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232357\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232357\"\r\n                data-id=\"post-232357\" \r\n                data-item=\"hfaq-post-232357\" data-slug=\"are-my-health-records-kept-private\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are my health records kept private?<\/div><\/div><div id=\"accordion-content-post-232357\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232357\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, your health reports are confidential.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232355\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232355\"\r\n                data-id=\"post-232355\" \r\n                data-item=\"hfaq-post-232355\" data-slug=\"can-i-get-a-prescription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I get a prescription?<\/div><\/div><div id=\"accordion-content-post-232355\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232355\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, you will be receiving an oral report from the doctor.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232353\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232353\"\r\n                data-id=\"post-232353\" \r\n                data-item=\"hfaq-post-232353\" data-slug=\"can-i-request-a-particular-doctor\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I request a particular doctor?<\/div><\/div><div id=\"accordion-content-post-232353\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232353\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can select the specialty of the doctor, but not the doctor specifically by name.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232349\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232349\"\r\n                data-id=\"post-232349\" \r\n                data-item=\"hfaq-post-232349\" data-slug=\"do-i-talk-to-real-doctors\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I talk to real doctors?<\/div><\/div><div id=\"accordion-content-post-232349\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232349\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, you will talk to only certified doctors online through Optimists.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232347\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232347\"\r\n                data-id=\"post-232347\" \r\n                data-item=\"hfaq-post-232347\" data-slug=\"how-much-does-a-consult-cost\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How much does a consult cost?<\/div><\/div><div id=\"accordion-content-post-232347\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232347\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong>FREE!<\/strong> Optimists provides a certified doctor consultation online for free.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-232345\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-232345\"\r\n                data-id=\"post-232345\" \r\n                data-item=\"hfaq-post-232345\" data-slug=\"do-you-have-an-individual-consultation\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do you have an individual consultation?<\/div><\/div><div id=\"accordion-content-post-232345\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-232345\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, you can have an individual consultation before and post your blood test with a certified doctor online.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-27\" data-item=\"hfaq-term-27\" data-id=\"term-27\" data-slug=\"uncategorized-faq\">Uncategorized FAQ<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-231921\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-231921\"\r\n                data-id=\"post-231921\" \r\n                data-item=\"hfaq-post-231921\" data-slug=\"blood-collection-assistants\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I request Blood Testing Assistance?<\/div><\/div><div id=\"accordion-content-post-231921\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-231921\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can book one of our blood collection assistants to visit your address to help you take the test. The assistant will still use an Optimists&#8217; finger prick test method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact our customer service on 1800 111 999 to book a blood testing assistant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-25\" data-item=\"hfaq-term-25\" data-id=\"term-25\" data-slug=\"your-kit\">Your kit<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230134\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230134\"\r\n                data-id=\"post-230134\" \r\n                data-item=\"hfaq-post-230134\" data-slug=\"whats-in-my-kit\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What's in my kit?<\/div><\/div><div id=\"accordion-content-post-230134\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230134\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your kit has everything you need to complete your blood test safely from the comfort of your own home. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1) 3 Blue Lancets. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.03-911x1024.png\" alt=\"\" class=\"wp-image-230219\" width=\"82\" height=\"92\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2) 1 or 2 collection microtainers. You will receive microtainers depending on the tests you have selected. One tube is yellow, and the other is purple. Both tubes contain substances that stabilize your samples for their transport.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.29-787x1024.png\" alt=\"\" class=\"wp-image-230220\" width=\"81\" height=\"105\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3) Collection Envelope<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.19.57.png\" alt=\"\" class=\"wp-image-230221\" width=\"79\" height=\"106\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4) Collection Tube Labels<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.22.07.png\" alt=\"\" class=\"wp-image-230225\" width=\"80\" height=\"105\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5) Plasters <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.21.53.png\" alt=\"\" class=\"wp-image-230226\" width=\"80\" height=\"91\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6) Alcohol Wipes <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-06-at-11.20.26.png\" alt=\"\" class=\"wp-image-230224\" width=\"76\" height=\"85\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7) Instructions <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230135\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230135\"\r\n                data-id=\"post-230135\" \r\n                data-item=\"hfaq-post-230135\" data-slug=\"what-do-i-do-if-i-lost-my-instructions\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What do I do if I lost my instructions?<\/div><\/div><div id=\"accordion-content-post-230135\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230135\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong>If you lost the printed instruction sheet, you could find an online version\u00a0<\/strong><a target=\"_blank\" href=\"https:\/\/optimists.in\/health-hub\/how-to-take-the-test\/\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a><strong>.<\/strong><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230140\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230140\"\r\n                data-id=\"post-230140\" \r\n                data-item=\"hfaq-post-230140\" data-slug=\"i-need-more-lancets\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I need more lancets.<\/div><\/div><div id=\"accordion-content-post-230140\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230140\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you cannot complete your test with the lancets provided, you can contact our customer service to request additional lancets.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230138\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230138\"\r\n                data-id=\"post-230138\" \r\n                data-item=\"hfaq-post-230138\" data-slug=\"why-did-i-only-get-oneor-two-collection-tube\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why did I only get one(or two) collection microtainer(s)?<\/div><\/div><div id=\"accordion-content-post-230138\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230138\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You will receive microtainers depending on the tests you have selected. One microtainer is yellow, and the other is purple. Both tubes contain substances that stabilize your samples for their transport.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230136\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230136\"\r\n                data-id=\"post-230136\" \r\n                data-item=\"hfaq-post-230136\" data-slug=\"does-my-kit-expire\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Does my kit expire?<\/div><\/div><div id=\"accordion-content-post-230136\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230136\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your kit has an expiry date because of the gels found in the collection microtainers. These gels become less effective at stabilizing your blood sample as time passes. We recommend you use the kit within 2months of delivery. We will let you know on your dashboard if your kit expired and we will help you arrange redelivery. Please note that we will only send you an additional kit free of charge the first time it expires. After this, you will have to pay a small fee for an additional kit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-24\" data-item=\"hfaq-term-24\" data-id=\"term-24\" data-slug=\"voucher\">Voucher<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230267\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230267\"\r\n                data-id=\"post-230267\" \r\n                data-item=\"hfaq-post-230267\" data-slug=\"voucher\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to claim the 10% discount mentioned on the Optimists Website?<\/div><\/div><div id=\"accordion-content-post-230267\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230267\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 After purchasing with us for the first time, you should take a photo with our blood testing kit and post it on any social media platform<br>\u00b7 Don&#8217;t forget to tag us and mention &#8220;#BeAnOptimist&#8221; in the post<br>\u00b7 You will hear from our team with your personalized discount code<br>\u00b7 You can claim a 10% discount with the code on your next order with Optimists.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-23\" data-item=\"hfaq-term-23\" data-id=\"term-23\" data-slug=\"taking-the-test\">Taking the test<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230249\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230249\"\r\n                data-id=\"post-230249\" \r\n                data-item=\"hfaq-post-230249\" data-slug=\"taking-the-test-4\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I test if I am sick?<\/div><\/div><div id=\"accordion-content-post-230249\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230249\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Yes, but consulting a doctor when you are sick would be better. We also provide free certified doctor consultations online. Visit our website for information regarding free certified doctor consultations online.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230247\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230247\"\r\n                data-id=\"post-230247\" \r\n                data-item=\"hfaq-post-230247\" data-slug=\"taking-the-test-3\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I can't collect enough blood, what should I do.<\/div><\/div><div id=\"accordion-content-post-230247\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230247\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The instruction guide in the kit and on the website contain several helpful tips for your sample collection. We also provided extra lancets so you can try to prick another finger. If you need any more lancets please contact us.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230245\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230245\"\r\n                data-id=\"post-230245\" \r\n                data-item=\"hfaq-post-230245\" data-slug=\"taking-the-test-2\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">When should I take my test.<\/div><\/div><div id=\"accordion-content-post-230245\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230245\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You should fast for 8 hours before taking the test. Doctors recommend you take the blood test first thing in the morning before breakfast as it shows accurate results for you. Drinking a lot of water is one of the best ways to prepare for the test.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"text-decoration: underline;\">Please note: If you are doing a testosterone test, it must be done in the morning before eating.<\/span><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230243\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230243\"\r\n                data-id=\"post-230243\" \r\n                data-item=\"hfaq-post-230243\" data-slug=\"taking-the-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How do I take the test.<\/div><\/div><div id=\"accordion-content-post-230243\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230243\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To take the test, follow the instructions <span style=\"text-decoration: underline;\">here<\/span> .<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230213\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230213\"\r\n                data-id=\"post-230213\" \r\n                data-item=\"hfaq-post-230213\" data-slug=\"how-often-should-i-test-2\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How often should I test?<\/div><\/div><div id=\"accordion-content-post-230213\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230213\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">It is crucial to monitor your health regularly over time, and doctors recommend taking the test every <strong><em>3months<\/em><\/strong>. This frequency will help you see the impact of health and lifestyle changes.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-22\" data-item=\"hfaq-term-22\" data-id=\"term-22\" data-slug=\"subscription\">Subscription<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230265\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230265\"\r\n                data-id=\"post-230265\" \r\n                data-item=\"hfaq-post-230265\" data-slug=\"subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I have a refund if I don't want to do my test?<\/div><\/div><div id=\"accordion-content-post-230265\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230265\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If you do not require the test anymore or forget to cancel the subscription before the kit is sent out, we are happy to refund your money. Kindly contact us, and we will cancel the test cycle and refund you for the cost of the test, minus the fee for the kit if it has already been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other than in specific scenarios, we do not provide refunds after your test results are released.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230232\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230232\"\r\n                data-id=\"post-230232\" \r\n                data-item=\"hfaq-post-230232\" data-slug=\"cancellation-policy\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Cancellation Policy<\/div><\/div><div id=\"accordion-content-post-230232\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230232\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can cancel your subscription for free at any time. However, If you decide to cancel after we have already sent out the kit, your refund will exclude the cost of the kit. This is because your kit is classified as medical equipment and therefore can&#8217;t reuse, even if it is unopened.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230150\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230150\"\r\n                data-id=\"post-230150\" \r\n                data-item=\"hfaq-post-230150\" data-slug=\"how-can-i-cancel-my-subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I cancel my subscription?<\/div><\/div><div id=\"accordion-content-post-230150\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230150\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Log into your Optimists&#8217; personalized dashboard. Go to the account tabs on the top right. Click the button on the bottom. If you decide to cancel after we have already sent out the kit, your refund will exclude the cost of the kit. This is because your kit is classified as medical equipment and therefore can&#8217;t be reused, even if it is unopened.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-1024x536.png\" alt=\"\" class=\"wp-image-230277\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-980x513.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.14.03-480x251.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230148\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230148\"\r\n                data-id=\"post-230148\" \r\n                data-item=\"hfaq-post-230148\" data-slug=\"how-can-i-modify-the-tests-in-my-subscription\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I modify the tests in my subscription?<\/div><\/div><div id=\"accordion-content-post-230148\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230148\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Please contact us to modify your subscription.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-21\" data-item=\"hfaq-term-21\" data-id=\"term-21\" data-slug=\"results\">Results<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230280\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230280\"\r\n                data-id=\"post-230280\" \r\n                data-item=\"hfaq-post-230280\" data-slug=\"color-coding-of-result-ranges\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Color coding of result ranges<\/div><\/div><div id=\"accordion-content-post-230280\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230280\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your test results are displayed using a common traffic light system and will either be green, yellow, or red. This highlights which tests need attention and Your test results are displayed using a standard tri-color system and will either be green, amber, or red. This highlights which tests need attention and whether any biomarkers are out of range.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-1024x404.png\" alt=\"\" class=\"wp-image-230281\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-980x387.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.48-480x189.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We display your biomarker results using the same system, but the green and red categories are split based on severity. <strong><em>The green range<\/em><\/strong> consists of <strong><em>Optimal<\/em><\/strong> and <strong><em>Good<\/em><\/strong> while the <strong><em>red range<\/em><\/strong> consists of <strong><em>High<\/em><\/strong> and <strong><em>Very high<\/em><\/strong>. These may vary from test to test. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"176\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-1024x176.png\" alt=\"\" class=\"wp-image-230282\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-980x169.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.32.06-480x83.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230263\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230263\"\r\n                data-id=\"post-230263\" \r\n                data-item=\"hfaq-post-230263\" data-slug=\"results-5\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How accurate are my results?<\/div><\/div><div id=\"accordion-content-post-230263\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230263\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our labs are NABL accredited, highlighting their quality and ability to deliver accurate and reliable results. Furthermore, our test kit contains ISO-certified medical equipment. This means the results that the data provided are of the highest standards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compared to traditional blood testing methods that use syringes and veinous blood, the finger prick method was found to be just as accurate. Our sample collection methods have been clinically validated against the traditional blood testing methods, and multiple peer-reviewed publications support this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, abnormal results could occur. This is why we often recommend blood testing and monitoring at a frequency of your choice. Instead of looking at a snapshot of your results, you can see how they change and identify any abnormalities more quickly (if they occur)<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230257\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230257\"\r\n                data-id=\"post-230257\" \r\n                data-item=\"hfaq-post-230257\" data-slug=\"results-4\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why didn't I receive my results?<\/div><\/div><div id=\"accordion-content-post-230257\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230257\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Your results should be with you within 48 hours of our collection. Please be aware that this might be affected by COVID restraints. If you have not received your results within 72 hours, please contact us through our customer care.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230253\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230253\"\r\n                data-id=\"post-230253\" \r\n                data-item=\"hfaq-post-230253\" data-slug=\"results-unavailable\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why are some of my results unavailable?<\/div><\/div><div id=\"accordion-content-post-230253\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230253\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">If one of your results look like this:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"126\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-1024x126.png\" alt=\"\" class=\"wp-image-230274\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-980x121.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-09.09.43-480x59.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">It means our labs were unable to process these tests. This could be due to several reasons such as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Haemolysis. This is when your red blood cells burst. You may have squeezed too hard when collecting the sample.<\/li><li>Clotting. If you took too long to collect the sample or did not invert the tube after the collection, the blood may clot. This makes it unprocessable.<\/li><li>Small sample. You may not have collected enough blood.<\/li><li>Incorrectly labeled sample<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230251\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230251\"\r\n                data-id=\"post-230251\" \r\n                data-item=\"hfaq-post-230251\" data-slug=\"results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Understanding your results .<\/div><\/div><div id=\"accordion-content-post-230251\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230251\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The blood test results you receive from us will contain some context and guidance from our doctors. If you need some help understanding any results, contact us at hello@optimists.in. We will never access your results without your permission. Please remember that our team cannot provide any medical advice; you can consult a certified doctor for <strong>free <\/strong>through our website if needed. If you are interested in learning how to improve your results, check out our health hub.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230228\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230228\"\r\n                data-id=\"post-230228\" \r\n                data-item=\"hfaq-post-230228\" data-slug=\"information-about-free-androgen-index\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Information About Free Androgen Index<\/div><\/div><div id=\"accordion-content-post-230228\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230228\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><strong><em>If you are a female, the normal range for your Free Androgen Index may vary based on several factors. <\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 1: Use of oral contraceptives. <em>Good Range<\/em>: 0-3.4 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 2: Post menopausal (untreated). <em>Good Range<\/em>: 0-6.6 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factor 3: Hirsute: <em>Good Range:<\/em> 1.7 &#8211; 20.6 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>The good range will also vary based on your menstrual cycle: <\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Normal Menstruating. <em>Good Range<\/em>: 0 &#8211; 8.5 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follicular phase. <em>Good Range<\/em>: 0.8 &#8211; 9.3 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Midcycle. <em>Good Range:<\/em> 1.3 &#8211; 17 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Luteal phase. <em>Good Range:<\/em> 0.8 &#8211; 11<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230144\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230144\"\r\n                data-id=\"post-230144\" \r\n                data-item=\"hfaq-post-230144\" data-slug=\"can-i-print-or-download-my-results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can I print or download my results?<\/div><\/div><div id=\"accordion-content-post-230144\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230144\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To download a pdf version of your results, click the button on your results page or directly under your doctor&#8217;s note.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-20\" data-item=\"hfaq-term-20\" data-id=\"term-20\" data-slug=\"order\">Order<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230211\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230211\"\r\n                data-id=\"post-230211\" \r\n                data-item=\"hfaq-post-230211\" data-slug=\"how-can-i-order-a-single-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I order a single test?<\/div><\/div><div id=\"accordion-content-post-230211\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230211\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our flexible Cancel Any Time policy means that you can cancel your subscription after just one test without facing additional costs. However, a single test only tells you about your health at a single time. Collecting multiple data points will paint you a picture of how your health changes over time. You will make the necessary lifestyle changes to stay healthy using this information.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230127\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230127\"\r\n                data-id=\"post-230127\" \r\n                data-item=\"hfaq-post-230127\" data-slug=\"how-often-should-i-test\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How often should I test?<\/div><\/div><div id=\"accordion-content-post-230127\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230127\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">The frequency of your test depends on your health objective, age, current health situation, risk factors. We recommend taking the tests every three months to begin. We believe it&#8217;s most effective to monitor your internal health regularly over time. So we recommend taking your test every three months. Three months is the time it takes to see the impact of health and lifestyle changes. It&#8217;s entirely up to you. Some people might want to test monthly, while others would prefer every six months; you can change the frequency of your subscription from your Optimists dashboard at any time. Here, you can also cancel your subscription, and you can always restart it again if you want to.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230128\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230128\"\r\n                data-id=\"post-230128\" \r\n                data-item=\"hfaq-post-230128\" data-slug=\"why-do-we-need-your-age-height-weight-and-gender\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Why do we need your age, height, weight, and gender?<\/div><\/div><div id=\"accordion-content-post-230128\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230128\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Collecting these important factors allows us to show you the correct result ranges in your personalized dashboard. For example, the levels of testosterone in males and females differ. Also, it varies by age group. This information allows us to show you the correct ranges.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230125\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230125\"\r\n                data-id=\"post-230125\" \r\n                data-item=\"hfaq-post-230125\" data-slug=\"if-i-cancel-my-subscription-do-i-lose-access-to-my-dashboard-and-past-results\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Do I lose access to my dashboard and past results if I cancel my subscription?<\/div><\/div><div id=\"accordion-content-post-230125\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230125\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">No, our mission is to put your health in your hands, and our platform will allow you to do so. Re-subscribe any time to continue monitoring your health. If you want to delete your data permanently, please let us know.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230122\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230122\"\r\n                data-id=\"post-230122\" \r\n                data-item=\"hfaq-post-230122\" data-slug=\"i-did-not-receive-my-kit-but-my-status-has-changed\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I did not receive my kit but my status has changed.<\/div><\/div><div id=\"accordion-content-post-230122\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230122\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Please contact our customer support on our free online chat. <\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-19\" data-item=\"hfaq-term-19\" data-id=\"term-19\" data-slug=\"general\">General<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230285\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230285\"\r\n                data-id=\"post-230285\" \r\n                data-item=\"hfaq-post-230285\" data-slug=\"which-locations-do-you-operate-in\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Currently, Optimists located at?<\/div><\/div><div id=\"accordion-content-post-230285\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230285\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists currently operates from Chennai, Tamil Nadu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are interested in our service in another location, please let us know via chat on our website&nbsp;<a target=\"_blank\" href=\"https:\/\/optimists.in\/health-hub\/\" rel=\"noreferrer noopener\">Optimists.in<\/a>&nbsp;or drop a mail to us at hello@optimists.in.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230239\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230239\"\r\n                data-id=\"post-230239\" \r\n                data-item=\"hfaq-post-230239\" data-slug=\"general\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What are the benefits of at-home finger-prick tests?<\/div><\/div><div id=\"accordion-content-post-230239\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230239\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Benefits of home finger-prick tests:<br>1) Quick and Simple.<br>2) Less Painful: Many patients find using a lancet less painful than the traditional syringe method.<br>3) Low Cost: At-home Contactless self-blood testing will reduce your travel expenses to the blood testing lab, and no need to cut down your working time.<br>4) Convenience<br>5) Privacy: You can do the test in the privacy of your own home and have your results secure and available only to you.<br>6) Accuracy: The tests are processed in the same labs used by doctors, clinics, and hospitals so that the results will be more accurate and reliable.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230209\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230209\"\r\n                data-id=\"post-230209\" \r\n                data-item=\"hfaq-post-230209\" data-slug=\"what-happens-to-my-sample-after-it-is-tested\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What happens to my sample after it is tested?<\/div><\/div><div id=\"accordion-content-post-230209\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230209\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Our lab partners will store your blood sample safely and securely for 4days to resolve any queries we might have. After this, your blood sample will be discarded appropriately as biomedical waste.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230207\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230207\"\r\n                data-id=\"post-230207\" \r\n                data-item=\"hfaq-post-230207\" data-slug=\"can-anyone-use-optimists\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Can anyone use Optimists?<\/div><\/div><div id=\"accordion-content-post-230207\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230207\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To use Optimists, you have to be at least 18 years old. Please keep in mind, some of the elderly population may struggle to draw enough capillary blood using our lancets.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230119\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230119\"\r\n                data-id=\"post-230119\" \r\n                data-item=\"hfaq-post-230119\" data-slug=\"how-can-such-a-small-amount-of-blood-be-tested\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can such a small amount of blood be tested?<\/div><\/div><div id=\"accordion-content-post-230119\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230119\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Finger Prick sampling is a method of capillary blood testing. Capillary blood testing is a standard procedure, and now we can conduct micro-sampling. So now, we can run many tests on a small blood volume<strong>.<\/strong><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230117\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230117\"\r\n                data-id=\"post-230117\" \r\n                data-item=\"hfaq-post-230117\" data-slug=\"are-you-trying-to-replace-doctors\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Are you trying to replace doctors?<\/div><\/div><div id=\"accordion-content-post-230117\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230117\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists does not intend to replace doctors. We want to help you put your health in your hands in order to be proactive about your health. All our tests are reviewed by a qualified doctor who will be able to give you context into your results. Please view these tests as general health checkups. If you have any serious worries please contact your doctor or contact a certified doctor online for free through <a href=\"https:\/\/optimists.in\/health-hub\/book-consultation.html\">Optimists<\/a>.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230115\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230115\"\r\n                data-id=\"post-230115\" \r\n                data-item=\"hfaq-post-230115\" data-slug=\"having-trouble-adding-tests-to-your-package\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Having trouble adding tests to your package?<\/div><\/div><div id=\"accordion-content-post-230115\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230115\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You cannot select the following pairs of tests because some of the biomarkers test overlap: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1) Ferritin and Advanced Iron Profile <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2) Testosterone(Total) and Testosterone(free and unbound) <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3) Thyroid (Basic Profile) and Thyroid (Advanced Profile)<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230113\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230113\"\r\n                data-id=\"post-230113\" \r\n                data-item=\"hfaq-post-230113\" data-slug=\"what-tests-should-i-take\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What tests should I take?<\/div><\/div><div id=\"accordion-content-post-230113\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230113\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">To find out what tests you should take, take up our <a data-type=\"URL\" data-id=\"https:\/\/optimists.in\/health-hub\/survey\/\" href=\"https:\/\/optimists.in\/health-hub\/survey\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-vivid-cyan-blue-color\"><strong>Health Survey here.<\/strong><\/span><\/a><\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230110\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230110\"\r\n                data-id=\"post-230110\" \r\n                data-item=\"hfaq-post-230110\" data-slug=\"which-cities-is-optimists-available-in\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Which cities are Optimists available in?<\/div><\/div><div id=\"accordion-content-post-230110\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230110\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists currently operates in Chennai, Tamil Nadu (India).<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230108\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230108\"\r\n                data-id=\"post-230108\" \r\n                data-item=\"hfaq-post-230108\" data-slug=\"what-is-a-biomarker\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What is a biomarker?<\/div><\/div><div id=\"accordion-content-post-230108\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230108\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">A biomarker is a molecule, gene, or characteristic by which a particular disease or health concern can be identified.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230106\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230106\"\r\n                data-id=\"post-230106\" \r\n                data-item=\"hfaq-post-230106\" data-slug=\"what-tests-do-you-offer\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What tests do you offer?<\/div><\/div><div id=\"accordion-content-post-230106\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230106\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can see all our tests on our<a data-type=\"URL\" data-id=\"https:\/\/optimists.in\/health-hub\/all-tests\/\" rel=\"noreferrer noopener\" href=\"https:\/\/optimists.in\/health-hub\/all-tests\/\" target=\"_blank\"><span class=\"has-inline-color has-vivid-cyan-blue-color\"> <strong>&#8220;All Tests Page<\/strong><\/span><\/a>.&#8221;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-229896\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-229896\"\r\n                data-id=\"post-229896\" \r\n                data-item=\"hfaq-post-229896\" data-slug=\"how-does-optimists-work\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How does Optimists work?<\/div><\/div><div id=\"accordion-content-post-229896\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-229896\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Optimists is a home contactless self-blood testing service that lets you put your health in your own hands. There are three ways to order a package. 1) Select one of our <a href=\"https:\/\/optimists.in\/health-hub\/packages\/\" target=\"_blank\" rel=\"noreferrer noopener\">packages<\/a>. 2) Take our <a href=\"https:\/\/optimists.in\/health-hub\/survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">health survey<\/a> and we will recommend tests suitable for you. 3) Build your own <a href=\"https:\/\/optimists.netlify.app\/account.html?tab=package&amp;workflow=build-your-own\" target=\"_blank\" rel=\"noreferrer noopener\">package from scratch<\/a>.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-18\" data-item=\"hfaq-term-18\" data-id=\"term-18\" data-slug=\"delivery\">Delivery<\/h3><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230527\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230527\"\r\n                data-id=\"post-230527\" \r\n                data-item=\"hfaq-post-230527\" data-slug=\"what-does-cool-dry-place-mean\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What does cool and dry place mean?<\/div><\/div><div id=\"accordion-content-post-230527\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230527\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">A drawer or a closed cabinet where the temperature stays under 25 degrees celsius is considered a cool and dry place. Also, kindly make sure the place you store the kit is away from direct sunlight and moisture.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230241\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230241\"\r\n                data-id=\"post-230241\" \r\n                data-item=\"hfaq-post-230241\" data-slug=\"delivery\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How can I change my delivery address?<\/div><\/div><div id=\"accordion-content-post-230241\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230241\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">You can change your address in Account Settings> Address.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-1024x565.png\" alt=\"\" class=\"wp-image-230271\" srcset=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-980x541.png 980w, https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/Screenshot-2021-07-12-at-08.58.27-480x265.png 480w\" sizes=\"auto, (min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Suppose you want to change the address after placing an order with Optimists. Kindly contact us, and we will help you with changing the address after placing the order.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-230132\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-230132\"\r\n                data-id=\"post-230132\" \r\n                data-item=\"hfaq-post-230132\" data-slug=\"how-do-i-tell-you-to-collect-my-sample\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to place an order for blood sample collection?<\/div><\/div><div id=\"accordion-content-post-230132\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-230132\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Login to your dashboard, and click &#8220;Collect My Kit.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/optimists.in\/health-hub\/wp-content\/uploads\/2021\/07\/module-2_3-1024x333.png\" alt=\"\" class=\"wp-image-230215\" width=\"442\" height=\"143\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Mention when and where to collect the samples, and enter your mobile number. Someone should present at the given location to provide the collecting person with the blood sample.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQS - Optimists<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/optimists.in\/health-hub\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS - 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